GENERAL TERMS & CONDITIONS OF SALE

 

The consumer has the right to inform MGKH BVBA – AltnovaCases (*) that he/she renounces the purchase without penalty nor justification.  This right is valid for a period of  14 calendar days from the day following the delivery of the goods or the conclusion of the service agreement. The right of renunciation of the order does not apply to personalized/customized goods.

 

Company  Data

 

(*) AltnovaCases is a brand name of

MGKH BVBA

Oudergemseweg 19

1970 Wezembeek-Oppem – België

BE0866.000.261
Tel +32 2 767 55 43

info@altnovacases.com

Hereafter referred to as  “AltnovaCases”

 

Article 1: General Provisions 

The webshop of MGKH BVBA (www.AltnovaCases.com), a private limited with registered office at Oudergemseweg 19, 1970 Wezembeek-Oppem (Belgium), VAT BE 0866.000.261, RPR Brussels, hereinafter “AltnovaCases” offers its customers the opportunity to purchase online “holders made ​​of wood and non-ferrous metals for containing electronic equipment”.

The general Terms and Conditions of Sale (“Terms”) apply to any order placed by a visitor on this website (“Customer”). Placing an order via AltnovaCases means that the customer has consulted these Terms and explicitly accepts the application of these Terms to the exclusion of all other conditions.  Additional terms and conditions from the customer are excluded, unless they have being accepted prior to the order and in writing by AltnovaCases.

Article 2: Price

All prices are expressed in EUR and / or USD (U.S. Dollar), always include (Belgian) VAT and all taxes other than those payable by the customer. If delivery, booking or administrative costs are charged, it will be listed separately.   When a legal entity with a valid European VAT identification (system for the exchange of tax information (VIES) validation VAT number) wants to order, the VAT can be shifted on demand and the amount of VAT and the price can therefore be communicated  separately.

 

The indication of price refers only to the items as described verbatim. The accompanying photo is publish for illustrative reasons and may contain certain items that are not included in the price.

Article 3: Offers

Each offer is open to customers who are residing in the European Union and the United States of America . The articles are intended solely for normal residential use .

Despite the fact that the catalog and website are compiled with the utmost care , it is possible that the information provided is incomplete , contains material errors , or is not up-to -date. Obvious mistakes or errors in the offer are not binding AltnovaCases AltnovaCases.  AltnovaCases has only an obligation of means as to what accuracy and completeness of the information is concerned.   AltnovaCases shall in no event be liable in the event of material errors , misprints or typographical errors .

If you have specific questions about e.g. size, colour, availability, delivery or delivery method , we ask you in advance to contact our customer service.

The offer is valid while stocks last and may at any time be modified or revoked by AltnovaCases. AltnovaCases cannot be held responsible for the unavailability of a product.

Article 4: Online Purchases

The customer has the option to choose a product and customize it in the webshop of AltnovaCases.  Customization allows you to add and format own text and images from a library of images on the webshop for engraving on the indicated area of the product.  This own input is referred to as “variable content”.   The variable content appears during the ordering process within the contour of the selected product to give a decent indication on the screen of the final result of customization. However, the shop offers no possibility to faithfully reproduce the customization (WYSIWYG – “what you see is what you get” ).  In all cases, the customer agrees to  the screen representation of the variable content during the ordering process.  Uploading of own images (as opposed to those made available in the webshop’s library), is technically made possible but can only be done upon simple demand (Contact Page).

 

The customer can choose between the following payment methods :

– By credit card

– By debit card

– By transfer to the account number BE94 3631 2491 4014  BIC BBRUBEBB, registered to MGKH BVBA (AltnovaCases).

 

The sale is concluded at the moment the customer receives a confirmation email from AltnovaCases.

The items will be delivered to the customer at the address indicated and on the delivery date specified in the confirmation email .

AltnovaCases is entitled to refuse an order, due to a serious failure of the customer regarding this order or any other order or agreement in which the customer is involved.

Article 5: Delivery

Any visible damage and / or qualitative deficiency of an article or other failure in the delivery must be reported immediately.

Delivery is subject to availability.

In the framework of the rules of ‘distance selling’, AltnovaCases will execute orders within 30 days. If this is not possible (because the ordered item is out of stock or no longer available), or there is another reason for delay, or an order cannot or is only partially implemented, consumers will receive within one month after the processing of the order an email from AltnovaCases and in that case the customer has the right to cancel the order without penalty nor notice of default.

Article 6: Warranty

OUR GUARANTEE

AltnovaCases guarantees its products for a period of six months from the day the product is shipped.  AltnovaCases refers explicitly to the use of natural materials and therefore the possibility of discoloration and deformation due to extreme temperatures, humidity, misuse or severe shock (e.g. by dropping your mobile phone).

The warranty is valid to the original purchaser and on presentation of a valid order number and matched email address.

Before returning the goods on the customer’s expense, he/she should contact us through the Contact Page to become a unique number for referral and further communication.

 

OOPS!! MY CASE IS BROKEN

The natural wooden back of our cases MIGHT NOT SURVIVE A DROP OF YOUR MOBILE DEVICE.  The bezel in aluminum or other non-ferrous metal surely survives.  For this reason we exclude damage due to a drop from your mobile phone to the back of our cases from the warranty.  We recommend that you purchase a protective case in another material such as rubber or silicone if you are prone to dropping your mobile device.

WOODEN BACK ASSORTMENT &REPLACEMENT PROGRAM

We offer in our shop the possibility during the initial purchase to order more than one wooden back with only one aluminum bezel for your case, to compensate for the unfortunate situation in which the back of your case will be broken after a drop.

In the event your case broke and you want to reorder one after the initial purchase –since we value you as a fan of natural materials, we offer you the possibility to order at a 50% discount off the current retail price a new wooden back for your case, identical to the wooden back from your initial order.  Limitations to this replacement program : usable only once – only for reordering an identical wooden back.

(Commercial and / or statutory ) warranty is not applicable to defects that arise as a result of accident, neglect, falls, abnormal or improper use, use of the product otherwise than the purpose for which it was designed, non-compliance with the instructions or manual adjustments or modifications to the article, rough use, poor maintenance.  Neither does it apply to items with a shorter life time, or consumable items.  Defects that manifest themselves after a period of 6 months from date of purchase or delivery, shall be deemed to be no hidden defects subject to proof by the Customer if otherwise.  

Article 7: Right of withdrawal 

The provisions of this Article shall apply only to customers who purchase items online in their capacity as consumers.

The consumer has the right to inform MGKH BVBA – AltnovaCases (*) that he/she renounces the purchase without penalty nor justification.  This right is valid for a period of  14 calendar days from the day following the delivery of the goods or the conclusion of the service agreement. The right of renunciation of the order does not apply to personalized/customized goods.

Customers wishing to make use of the right of withdrawal must contact within 14 calendar days from the day following the delivery of the goods AltnovaCases ‘ customer service and return the goods to AltnovaCases within 20 calendar days from the day following the delivery of the goods at their expense.

Goods with a selling price of 100€ or more must be returned to us  by courier (DHL , Fedex , etc )

The Customer may not use the product during the withdrawal period . If the returned product is damaged or shows signs of use or is in any way impaired, AltnovaCases reserves the right to claim compensation for any damage caused by the customer.

Only items that are in their original packaging along with all accessories, manuals and invoice or proof of purchase can be returned .
Article 8: Privacy

The privacy controller of AltnovaCases respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data .

The personal data provided by you will never be disclosed to third parties. Unless otherwise agreed , AltnovaCases reserves the right to use personal information for the following purposes : the implementation of the concluded agreement, the processing of the order, sending newsletters, own advertising and / or marketing purposes .

You have a legal right to access and correct your personal data.  Providing proof of identity (copy of identity card) you can obtain for free a PDF of your personal information by sending an email request to AltnovaCases (through the Contact Page). If necessary, you can also ask to correct  Inaccurate, incomplete or irrelevant data.

You can object to the use of your personal data for our own direct marketing  by contacting us through the Contact Page.

The customer is responsible for keeping his log-in information and the use of his password confidential. Your password is stored encrypted , so AltnovaCases has no access to your password.

AltnovaCases keep online visitors statistics in order to see which pages of the website are visited to what extent. If you have any questions about this privacy statement, please contact us through the Contact Page stating “privacy” in the subject line of the email.

Article 9: Use of cookies

During a visit to the site ‘cookies’ may be placed on the hard drive of your computer. A cookie is a text file that is placed on the server of a website in the browser of your computer or your mobile device when you access a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

You can set your Internet browser so that cookies are not accepted, you will receive a warning when a cookie is installed or cookies are deleted from your hard drive. You can do this through your browser settings (via the help function). Beware though that because of certain cookies restrictions, some graphic elements may not appear correctly or you will not take full advantage of certain applications.

By using AltnovaCases’ website you consent to our use of cookies.

Article 10: Adverse validity – non-waiver

If any provision of these Terms is invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions.

Failure at any time by AltnovaCases to enforce any of the rights enumerated in these Conditions, as well as exercise any of these rights, will never be considered as a waiver of such provision and will not affect the validity of these rights. 

Article 11: Customer Service

The AltnovaCases “Customer Support is available through the Contact Page.

Article 12: Evidence

The customer accepts that electronic communications and backups can serve as evidence. 

Article 13: Applicable law – Jurisdiction

The Belgian law is applicable, except for the provisions of international law concerning applicable law and the Rome I Regulation on the International Sale of Goods. In case of disputes, the courts in Brussels have exclusive jurisdiction.